AI-powered after-hours answering service built for plumbers.
We answer your after-hours plumbing calls, capture every detail, identify urgent issues, and send you clear call summaries — so you can respond fast and keep your customers (and reputation) flowing.
Received Today at 11:47 PM
Dispatch recommended ASAP.
Customer has active leak and water damage risk.
No water in part of the house. Water heater not working. Customer wants earliest available plumber.
We answer your calls 24/7 with AI-powered agents who specialize in plumbing emergencies.
We collect addresses, issue details, urgency level, and any special instructions you need.
We identify emergencies like burst pipes, no hot water, sewer backups, and other critical problems.
You receive clear, detailed call summaries by text and email right away — so you can dispatch and respond fast.
Simple Process
From the moment your customer calls to the moment you get the alert — the whole process runs automatically, every night, every weekend, every holiday.
Your after-hours plumbing calls are answered instantly by our AI agent, 24/7, in your company's name.
We gather caller information, plumbing issue details, service address, and urgency level.
We identify urgent plumbing problems and classify every call as Emergency or Non-Emergency.
You receive an instant call summary by text and email — ready to act, no voicemail to dig through.
Transparent Pricing
Starting at $149/month. One-time $99 setup fee on all plans. No hidden charges, no per-minute billing surprises.
All plans cover nights, weekends, and holidays based on your approved schedule. The $99 setup fee covers your personal onboarding call, custom script configuration, and system testing before go-live.
Need higher volume? Contact us for a custom quote.
What Plumbers Are Saying
"I was losing emergency calls every weekend to voicemail. Now I get a text within minutes of every after-hours call. I've picked up jobs I never would have known about."
"The call summaries are clean and accurate. I can tell immediately if it's a true emergency or something that can wait until morning. Saves me time on every single call."
"Setup was quick and easy. The team walked me through everything. Now my after-hours calls are handled professionally even when I'm on a job or asleep."
Questions & Answers
Yes. We answer every call using your approved greeting and your company name. Callers will not know they are speaking with an answering service unless you choose to disclose that.
We capture caller name, callback number, service address, city, type of issue, whether there is active damage, and the caller's urgency level. You receive a structured summary for every call.
Emergency call summaries are sent immediately via SMS and email as soon as the call completes — typically within seconds. Non-emergency summaries follow the same process.
Calls are classified as Emergency if the caller reports active leaking, flooding, burst pipes, sewage backup, water through the ceiling, toilet overflowing, or no water at the property. If a caller mentions a gas smell, fire, smoke, or carbon monoxide, they are directed to call 911 first — and you are still notified immediately.
No. Ascent answers, documents, classifies, and routes calls. Dispatch decisions, technician scheduling, and service response remain entirely with your business. We never promise a technician is on the way unless you specifically authorize that language.
No long-term contracts. All plans are billed monthly and you can cancel at any time. The only one-time fee is the $99 setup fee, which covers your onboarding, script configuration, and system testing.
Yes. During onboarding, you tell us your business hours and after-hours coverage window, including nights, weekends, and holidays. We only answer calls according to your approved schedule.
All calls above your monthly limit are handled and billed at the per-call overage rate for your plan (Starter: $3.00/call, Standard: $2.50/call, Pro: $2.00/call). We never drop a call because you've exceeded your limit.
Book a free coverage review using the button above, or call us at (854) 264-6928, or email hello@ascentsolutionsgroup.org. We'll walk you through setup, configure your script, run test calls, and have you live typically within 3–5 business days.
Transparency about how text message alerts work within our service
By enrolling in Ascent Solutions Group's after-hours answering service and providing your mobile phone number, you expressly consent to receive automated SMS text message notifications regarding incoming calls handled on your behalf. These messages include call summaries, emergency alerts, and service notifications.
Consent to receive SMS is not a condition of purchasing our service. You may opt out at any time by replying STOP to any message or by contacting us directly.
To stop receiving SMS notifications at any time, reply STOP to any message we send. You will receive a one-time confirmation that your opt-out request has been processed. After that, no further messages will be sent to that number unless you re-enroll.
To re-enroll, text START to our messaging number or contact us at hello@ascentsolutionsgroup.org.
For assistance with SMS messaging, reply HELP to any text message or contact us:
Ascent Solutions Group uses Twilio, Inc. as its SMS messaging infrastructure provider to deliver call summary alerts and service notifications to enrolled clients. By using our service, you acknowledge that your phone number and call-related data may be processed by Twilio in accordance with Twilio's Acceptable Use Policy and Twilio's Messaging Policy.
End-Consumer SMS Notice: Where our service delivers optional confirmation text messages to your customers (the callers who contact your plumbing business after hours), those messages are sent only when you have authorized this feature and confirmed that your customers have appropriate notice that they may receive a text. You, as the plumbing business client, are responsible for ensuring that any confirmation texts to your customers comply with the Telephone Consumer Protection Act (TCPA) and all applicable carrier guidelines. Ascent Solutions Group will only send customer-facing messages on your behalf when this feature is explicitly enabled and authorized in your account settings.
TCPA Compliance: Ascent Solutions Group is committed to compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all CTIA Messaging Principles. We do not send unsolicited text messages. All SMS communications are sent only to individuals who have provided express written consent. If you believe you have received a message in error, please contact us immediately at hello@ascentsolutionsgroup.org or reply STOP to opt out.
Data & Privacy: Phone numbers collected for SMS notification purposes are used solely for delivering call alerts related to your Ascent Solutions Group account. We do not sell or share your phone number with third parties for marketing purposes. For full details, please review our Privacy Policy and Terms of Service.
We're here when your customers need you most.